Tennex Networks Privacy Policy
Effective Date: August 4, 2026
Introduction
Tennex Networks ("Tennex," "we," "our," or "us") develops and publishes mobile games, educational software, and interactive applications ("Apps").
This Privacy Policy explains how we collect, use, disclose, and protect information when you use any Tennex application published through Google Play, the Apple App Store, or other authorized application marketplaces.
By downloading, installing, or using our Apps, you acknowledge that you have read and understand this Privacy Policy.
This Privacy Policy applies to all mobile games and applications published by Tennex Networks unless a specific application provides its own privacy policy.
Information We Collect
The information collected depends on the features available in the specific App you are using.
Some Tennex applications operate entirely on your device and do not transmit personal information to Tennex. Other applications may provide optional online features such as account synchronization, cloud storage, multiplayer services, customer support, or purchases.
Depending on the application, we may collect:
Information You Provide
You may choose to provide information including:
- Name
- Email address
- Username
- Account credentials
- Customer support communications
- Game progress
- Educational progress
- User preferences
- Other information you voluntarily submit while using the App
Providing this information is optional unless required for a specific feature.
Automatically Collected Information
Some Apps may automatically collect technical information including:
- Device model
- Operating system and version (such as Android or iOS)
- App version
- Language
- Time zone
- IP address
- Device identifiers
- Advertising identifiers
- Crash reports
- Diagnostic information
- Gameplay statistics
- Performance information
This information helps us maintain, improve, and secure our Apps.
Information Stored Only On Your Device
Many Tennex Apps store information exclusively on your device.
Examples include:
- Saved games
- User preferences
- Educational progress
- Local settings
- Offline achievements
- Configuration information
For these Apps:
- Information remains within your device's application storage.
- Tennex cannot access this information unless you explicitly choose to synchronize or share it through an online feature.
- Removing the application or clearing its storage permanently deletes locally stored information.
Online Features
Some Tennex Apps may offer optional online functionality including:
- User accounts
- Cloud save
- Multiplayer features
- Leaderboards
- Customer support
- Subscription management
- Account synchronization
- Cross-device access
Only the information reasonably necessary to provide these services is collected.
How We Use Information
We use information to:
- Operate our Apps
- Save and synchronize user progress
- Authenticate accounts
- Process purchases
- Deliver requested features
- Improve gameplay and educational experiences
- Personalize content
- Provide technical support
- Detect fraud and abuse
- Diagnose crashes and technical issues
- Maintain service security
- Comply with legal obligations
We do not sell your personal information.
Advertising
Some Tennex Apps display advertisements provided by third-party advertising partners.
Advertising partners may collect information such as:
- Advertising identifiers
- Device identifiers
- IP address
- Device characteristics
- Diagnostic information
- App interaction information
This information may be used to:
- Display advertisements
- Measure advertising performance
- Prevent fraud
- Improve advertising services
Tennex does not sell your personal information to advertisers.
Advertising providers process information according to their own privacy policies.
If an App is directed toward children, participates in the Google Play Families Program, or is designated for kids or families on the Apple App Store, advertisements will comply with applicable Google Play Families policies, Apple App Store kids and family policies, and other platform requirements.
In-App Purchases
Some Tennex Apps offer optional purchases through Google Play Billing, Apple In-App Purchase, or other platform billing systems.
Payment information is processed by Google, Apple, or the applicable platform payment provider.
Tennex does not receive or store your credit card number or other payment credentials.
Device Permissions
Individual Tennex Apps may request device permissions only when necessary to provide specific functionality.
Depending on the application and platform, permissions may include:
Internet
Used for:
- Multiplayer services
- Cloud synchronization
- Downloading content
- Authentication
- Advertising
- Customer support
Notifications
Used to send reminders, gameplay notifications, educational reminders, and other user-requested notifications.
Microphone
Used only for features requiring voice input or audio communication.
Microphone access occurs only while the feature is active.
Storage
Used to:
- Import or export files
- Save user-generated content
- Restore backups
- Cache downloadable game assets
Additional permissions may be requested by individual Apps as required for specific features. Permissions are requested only when needed and may be revoked through your device settings.
Third-Party Services
Depending on the App, Tennex may use third-party service providers including:
- Google Play Services
- Google Play Games Services
- Google Play Billing
- Apple App Store
- Apple In-App Purchase
- Apple Game Center
- Sign in with Apple
- Google AdMob
- Apple advertising services
- Firebase Analytics
- Firebase Crashlytics
- Google Sign-In
- Stripe
- Cloud hosting providers
- Authentication providers
These providers process information according to their own privacy policies.
Information Sharing
We do not sell personal information.
We may share information only when necessary:
- With service providers acting on our behalf
- To process purchases
- To provide online features
- To investigate fraud or abuse
- To comply with applicable laws
- To respond to lawful governmental requests
- To protect the rights, safety, or security of Tennex, our users, or others
- As part of a merger, acquisition, financing, or sale of assets
When possible, shared information is limited to what is necessary.
Children's Privacy
Some Tennex Apps are designed for educational or family audiences.
We are committed to protecting children's privacy and complying with applicable laws and platform policies, including the Children's Online Privacy Protection Act (COPPA), the Google Play Families Policy, and Apple App Store kids and family policies.
Where required:
- We do not knowingly collect personal information from children under 13 without appropriate parental consent or authorization from an educational institution.
- Parents or legal guardians may request access to, correction of, or deletion of their child's information.
- We do not knowingly use children's information for behavioral advertising.
- We do not knowingly track children across third-party websites or applications.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can promptly investigate and take appropriate action.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect user information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.
Data Retention
Information is retained only as long as necessary to:
- Provide requested services
- Maintain user accounts
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
Anonymous or aggregated information may be retained for statistical and operational purposes.
Account and Data Deletion
The method for deleting information depends on the specific App.
Offline Applications
If an App stores information only on your device, you may permanently delete your data by:
- Using the App's Reset Data feature, if available;
- Clearing the App's storage or data through your device settings; or
- Uninstalling or deleting the App.
Because Tennex does not maintain copies of locally stored information, deleted data cannot be recovered.
Online Applications
If an App provides online accounts, you may request deletion of your account and associated personal information by:
- Using the Delete Account feature within the App, if available; or
- Contacting us at contact@tennex.net.
Unless required by law to retain certain information, we will delete or anonymize your personal information within 30 days after receiving and verifying your request.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent where applicable
- Receive a copy of your information where legally required
To exercise these rights, contact us using the information below.
California Residents
Under California Civil Code Sections 1798.83–1798.84, California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to:
Tennex Networks
22722 Northeast 135th Court
Woodinville, Washington 98077-5857
You may also contact us at contact@tennex.net.
International Users
Your information may be processed and stored in countries other than your country of residence.
We take reasonable steps to ensure that personal information receives an appropriate level of protection consistent with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
When material changes are made, we will update the Effective Date shown at the top of this Privacy Policy. Continued use of our Apps after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Tennex Networks
22722 Northeast 135th Court
Woodinville, Washington 98077-5857
Email: contact@tennex.net
Website: https://www.tennex.net